General Terms and Conditions of Sale for Online Ticket Sales - Historial of the Great War

Article 2: Products and Prices

2.1. The essential characteristics of the tickets offered online are presented on the website.

2.2. Ticket prices are given in euros and include all taxes.

Article 3: Ordering and Payment

3.1. Customers place their orders online by following the steps in the purchasing process.

3.2. Payment is made online using the payment methods accepted on the website.

Article 4: Order Confirmation

4.1. Once the order has been placed and payment confirmed, the customer will receive an order confirmation email containing the details of their order.

Article 5: Cancellation and Refund

5.1. In accordance with Article L221-28 of the French Consumer Code, tickets sold online for services linked to a specific date or period are not subject to a right of withdrawal.

5.2. In the event of cancellation of a visit or event by the Seller, customers will have the option of rescheduling their booking to another date or requesting a refund.

Article 6: Liability

6.1. The Seller makes every effort to guarantee the quality of its services and the security of its online transactions. However, it cannot be held responsible for interruptions, delays or malfunctions of the website beyond its control.

Article 7: Personal data

7.1. The personal data collected at the time of the order is used solely for the purposes of the transaction and in accordance with the Seller’s confidentiality policy.

Article 8: Modification of the General Terms and Conditions

8.1. The Seller reserves the right to modify these General Terms and Conditions. Changes will apply as soon as they are posted on the website.

Article 9: Consumer Mediation

9.1. In the event of an unresolved dispute between the Seller and the customer, and in accordance with Articles L.616-1 and R.616-1 of the French Consumer Code, our association has put in place a consumer mediation system. The selected mediation entity is:

SAS CNPM – MÉDIATION – CONSOMMATION In the event of a dispute, the customer can file a complaint on the website:

https://www.cnpm-mediation-consommation.eu/

or by writing a letter to:

CNPM MÉDIATION CONSOMMATION
27, avenue de la Libération
42400 SAINT-CHAMOND

9.2. Before referring the matter to the mediator, the customer must send a written complaint to the Seller, outlining the dispute and providing all the necessary information.

9.3. Referral to the mediator may only be made if the prior complaint has been unsuccessful or if no response has been received within two months of receipt of the complaint.

9.4. The mediation procedure is free of charge for the customer, subject to compliance with the conditions stipulated by the mediator.

9.5. The mediator’s decision is not binding on the parties, who remain free to contest it and take legal action if they wish.